93okay FAQ — Answers to Frequently Asked Questions

Opening a new account at 93okay is genuinely simple — the whole process takes under 2 minutes. Here's what you'll need:

• Your full name (as it appears on your National ID)
• An active Bangladeshi mobile number (Grameenphone, Robi, Banglalink, or Teletalk)
• Date of birth — you must be 18 or older; this is mandatory
• A strong password (minimum 8 characters, including numbers)

After submitting the registration form, you'll receive an OTP on your mobile to verify your number — once confirmed, your account is ready. KYC documents (National ID or passport) only need to be submitted before your first withdrawal, not at registration. Only one account can be opened per mobile number.

No extra steps needed. Simply make your first deposit within 7 days of registering and the welcome bonus will be credited to your account automatically.

The welcome bonus works as follows: you receive a 100% match on your first deposit — deposit ৳500 and get ৳500 in bonus funds, giving you a total balance of ৳1,000. The bonus is subject to a maximum cap, so check the Bonus page for current terms.

• A minimum deposit of ৳200 is required to qualify for the bonus
• Wagering requirement: 3x — wager 3 times the bonus amount before withdrawing
• Bonus arrives in your wallet within 24 hours of your first deposit
• Expires if not used before the deadline

After winning a bet, how quickly the winnings are credited to your account depends on the type of bet placed:

• Pre-match Sports Bets: balance is credited within 1–5 minutes once the match result is confirmed
• Live Bets: wallet updates within seconds of the event settling
• Casino Games: balance updates instantly at the end of each spin or hand
• Accumulator bets: winnings are credited to your balance once all event results are confirmed

For certain sports events — particularly tennis or e-sports — result verification can take up to 24 hours. If your balance hasn't updated within 24 hours of a match ending, take a screenshot of your bet slip and contact support.

93okay charges no withdrawal fees of its own. However, your mobile banking operator (bKash, Nagad, Rocket) may apply their own cash-out charges, which vary by provider.

Withdrawal Limits:

• Minimum withdrawal: ৳500
• Daily maximum withdrawal: ৳ 50,000
• Monthly maximum limit: varies based on your account tier
• KYC verification must be completed before your first withdrawal

Standard withdrawal processing takes 1–3 hours. VIP members are processed faster. Requests made between midnight and 6 AM are processed in the morning.

Under normal conditions, deposits via bKash or Nagad arrive in your 93okay wallet within 2–5 minutes. During peak periods — such as on cricket match days — it may take up to 15 minutes.

If your wallet still hasn't been credited after 15 minutes, start by checking the following yourself:

• Check your bKash transaction history to confirm the payment was successful
• Make sure your payment was sent to the correct merchant number on 93okay
• Copy and keep your transaction ID (TrxID)

Then contact us via live chat or at support@93okay.best with your transaction ID, the time of transfer, and the amount. The support team typically resolves these within 30 minutes.

After logging in, your account dashboard has two separate sections:

• Bet History: A complete list of all past bets — showing date, event, stake, odds, result, and win/loss amount. You can filter by date and bet type.
• Transaction History: Full details of every deposit and withdrawal — including date, amount, method, and status (completed / pending / cancelled).

The same information is available in the "My Account" section of the mobile app. Records from the past 90 days are shown by default — if you need older data, contact support and a report will be sent to you.

To view all current promos and special offers at 93okay, go to the "Bonus" page from the menu. When you're logged in, offers applicable to your account are highlighted separately.

Offer Update Schedule:

• Weekly reload bonus: new offers go live every Monday
• Special promos for major cricket or football tournaments: published 24–48 hours before the match
• Cashback offers: generally available on weekends (Friday–Saturday)
• Flash offers: special deals that occasionally go live for just a few hours

Enable push notifications on the 93okay app so you never miss an offer — you'll be notified as soon as a new promo goes live. If you opted in to promo communications during registration, SMS notifications will be sent as well.