93okay Privacy Policy — How We Protect Your Data

Information Collected at Registration

The following information is required when creating an account at 93okay:

• Full Name — for account verification and payments
• Mobile number — for login and security verification
• Date of Birth — for age verification (to confirm 18+)
• Password — stored in hashed form and never readable in plain text

Payment-Related Information

Payment method details are collected during deposits and withdrawals, such as bKash/Nagad/Rocket numbers. Full card numbers or bank account details are never stored on 93okay's servers — all transactions are processed directly through the payment gateway.

Automatically Collected Information

• IP address — for geolocation and security purposes
• Device Information — operating system, browser, screen resolution
• Access logs — when you visited and which pages you viewed
• Cookies & session data — to enhance user experience

93okay uses the information it collects for the following purposes:

• Creating, managing, and keeping your account secure
• Deposit and withdrawal processing
• Support provided via live chat, email, and phone
• Fraud Detection & Prevention
• Meeting Regulatory Requirements (AML/KYC)
• Tailoring promos and offers based on member preferences
• Technical improvement of the platform and statistical analysis

93okay never shares member data with third parties for marketing purposes. Promotional emails are sent only to members who gave consent at registration — and that consent can be withdrawn at any time.

Retention Period

All necessary data is retained for as long as your account remains active. After account closure, data is kept for a specified period in accordance with regulatory obligations — typically 5–7 years for financial transaction records — after which it is permanently deleted.

Security Measures

• TLS 1.3 encryption for data in transit
• AES-256 encryption for data at rest
• Firewall and intrusion detection systems on all servers
• Role-Based Access Control for Staff
• Regular backups and disaster recovery planning
• Annual Penetration Testing

93okay may share member information with third parties only in the following limited circumstances:

Payment Processors

Necessary information is shared with mobile banking providers such as bKash, Nagad, and Rocket to process transactions. These third parties operate under their own privacy policies.

Game Providers

Only the data necessary to manage game sessions is shared with game providers such as Evolution and Pragmatic Play — never your personal identity.

Legal Obligations

• Data may be required to be disclosed upon receipt of a court order or legal summons.
• Suspicious transactions may be reported to anti-money laundering authorities.
• Relevant data may be disclosed during audits by licensing authorities.

Data is never shared for any purpose beyond those listed above — particularly not for advertising, marketing, or with data brokers.

Cookies are used on the 93okay website and app. Cookies are small text files stored on your device that help improve the quality of our service.

Know Your Customer (KYC) is an internationally recognised standard that helps prevent money laundering and identity fraud. 93okay follows the KYC process as a legal requirement.

What Do You Need to Submit for KYC?

• Photo of National ID (NID) or passport
• Selfie or live photo (if required)
• Proof of address — utility bill or bank statement (for large withdrawals)

Protection of KYC Data

ID document images are stored in encrypted form and can only be viewed by authorised staff during the verification process. Once verification is complete, the original document images are moved to secure storage.

KYC information is never shared with third parties — the only exception is when required by law.

Every 93okay member has the following rights over their personal data:

• Right to Access: You may request details on what information 93okay holds about you.
• Right to Rectification: You may request that incorrect or outdated information be updated.
• Right to Erasure: If you close your account, you can request deletion of any data held beyond legal retention requirements.
• Right to Portability: You may request a copy of the data we hold about you.
• Right to Restrict Processing: You can request that your data no longer be used for specific purposes.
• Right to Withdraw Consent: You can withdraw consent for marketing communications at any time.

To exercise any of these rights, email support@93okay.best or reach out via live chat. 93okay aims to respond within 30 days.

93okay strictly prohibits participation by anyone under the age of 18. We do not knowingly collect personal data from minors.

• Date of birth is verified at the time of registration.
• Proof of age may be requested if there is any doubt.
• If an account is found to have been created by someone under 18, it will be closed immediately and all associated data will be deleted.

93okay may update this Privacy Policy from time to time. When changes are made:

• For significant changes, members will be notified in advance by email or in-app notification.
• The date of the most recent update will be shown at the top of the page.
• Continued use of the platform after an update constitutes acceptance of the revised policy.

For any questions or concerns about this Privacy Policy, contact us at support@93okay.best. 93okay's Data Protection Officer will aim to respond within 24 hours.